Ember Privacy Policy

 Ember Technology LLC and its worldwide affiliates and subsidiaries (collectively “Ember Technology LLC”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Policy outlines our approach to privacy management, detailing the methods and reasons behind our collection, utilization, and distribution of your personal data during interactions with our products and services, your visits to our websites and their sub-domains, and your use of our desktop, IP desk phones, mobile applications, business integration apps, lab solutions, or cloud-based communication and collaboration tools. Additionally, this document explains the options you have concerning the handling, access, removal, and amendment of your personal data.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

QUICK LINKS
     We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.

     Further Quick Links for information will be updated in this area of this document

HOW WE COLLECT YOUR PERSONAL INFORMATION
          • We collect your personal information when you actively provide it to us through your interactions with us.
          • We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including                           recording communications, when enabled.
          • We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
          • We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers

Your Contact Information/Identifiers:

         • Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.

Your payment information:

          • Billing name, address, and credit card or other payment information is stored with our credit card processor and not directly with Ember Technology LLC.

             Other information:

          • Social media profiles, LinkedIn URLs and custom profiles.

Personal information we collect through your interactions with Ember Technology LLC, our Websites, Apps and Services as a user or a participant

Account information:

• Account holders’ usernames and account numbers, Ember Technology LLC phone number, language preference, title, department.

Information about your use of non-Ember Technology LLC Services through integrations with our Websites, Apps and Services or otherwise:

• Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.

User content:

• Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement.

*Note that users and participants control the content that they provide, and it may include any category of personal information.

Service Usage Data:

          • Internet Protocol (“IP “) address, MAC address, other device ID (“UDID”), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information.
• User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
• Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
• Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
• Fraud data such as blacklist history and security logs.
• Metadata such as session logs and join & leave time of participants.
• Log data including IP address, Internet Service Provider (“ISP”), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
• Publicly available data from End User accounts.

Geolocation information:

• Information about where you are located when using the Services.

Recordings:

• A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. Ember Technology LLC helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
• As with all user content, recordings may contain personal data and may be stored with Ember Technology LLC at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with Ember Technology LLC. When a host chooses to do that, Ember Technology LLC does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
• Ember Technology LLC may access or use the recording or transcripts stored with us as requested by the host or customer (such as providing technical support), to improve our Services, or as otherwise permitted by our agreement with the customer.

SMS messages:

• Content of blocked SMS messages that violate our spam rules.

Inferred or derived data:

• Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.

Your communications with us:

• Surveys, calls (including recordings), emails and messages, etc.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with Ember Technology LLC Services including respond to your requests for support; Develop and improve the Ember Technology LLC Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy (“AUP”); Monitor performance of our data centers and networks; Conduct analytics to improve Ember Technology LLC’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.

Lawful basis for processing personal information (EEA, Switzerland and UK only)
When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or you contact us as explained below.

Limited Use for APIs
Ember Technology LLC’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Ember Technology LLC uses many 3rd party API’s and when in use Ember Technology LLC will adhere to the 3rd parties API’s.

Device ID Usage for Android Devices 

Ember Technology LLC requires device ID to identify  on which device user is login and if the user logins on more then 3 device then the system will not allow user to access the system. But if the user wants to login on any other device, then company administrator can force logout on none used devices and the the user can login on new device. So for this reason we are using device id.

 

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We may share and disclose your personal information (as identified in the section What Personal Information We Collect solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

• Business partners (e.g., resellers and other authorized third party agents) to market or sell our Services;
• Service providers, contractors, vendors or agents who operate on our behalf to:
o Operate, deliver, improve and customize our Websites, Apps, and Services;
o Provide support and technical services;
o Send marketing and other operational communications related to our Websites, Apps, and Services;
o Enforce our acceptable use policy;
o Conduct analytics in order to improve your experience using Ember Technology LLC Websites, Apps and Services; etc.
o Provide offers and advertisements to customers based on their interests and interactions with us.
• Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership.
• Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
• Other third parties with your consent.

HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor

In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. This means that if you believe Ember Technology LLC may have collected or stored personal information about you on behalf of a Ember Technology LLC customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

Your Additional Privacy Rights as an EEA/UK/Swiss Resident

• Access: You can request more information about the personal information we hold about you. You can request to download a copy of the personal information.
• Rectification: If you believe that any personal information, we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. If you are a customer, you can also correct some of this information directly by logging into your Service account. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Objection: You can let us know that you object to the collection or processing of your personal information for certain purposes.
• Restriction of Processing: You can ask us to restrict further the processing of your personal information. (This just means you can ask us to stop using it for the reasons we have been using it.) This may mean that we have to delete your account, and you will still be financially responsible for this request.
• Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your account, if you are a customer. The request must be submitted in writing and mailed to our corporate headquarters and will be done within 90 days from the date that Ember Technology LLC receives your request, date in backups will not be erased.
• Portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible this request will be fulfilled in a manner and timeframe demined by Ember Technology LLC.
• Withdrawal of Consent: Should you the user decide to revoke your permission for us to use your personal data for a particular purpose, you are free to do so at any point. However, such a decision will not impact any data processing that has already taken place, nor will it affect the processing of your personal data that is based on legitimate grounds other than your consent. Opting to withdraw your consent might lead to restricted or suspended access to the Services but will not limit the financial liability, and could result in the termination of your accounts, where relevant. If you retract your consent but your information is being used on the basis of legitimate interest by us or a third party (for instance, your employer), or if we have another lawful basis for processing your information (like to fulfill a contract with you), we reserve the right to continue using your data, while still honoring your rights to access and manage your personal information.
• .
• Right to File Complaint: You have the right to lodge a complaint about Ember Technology LLC’s practices with respect to your personal information with your supervisory authority (contact details available here: for the EU; for the UK; and for Switzerland).
• No Automated Decision Making: We do not undertake decision-making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

Your Additional Privacy Rights as a Resident of Certain U.S. states

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
• Deletion: You have the right to request Ember Technology LLC to delete the personal information we have collected about you under certain circumstances.
• Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Ember Technology LLC for the exercise of your privacy rights.
• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Opt-out of selling or sharing your personal information: You have the right to request Ember Technology LLC to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. Ember Technology LLC does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
• No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.

If you are a Colorado resident, you may have the right to appeal Ember Technology LLC’s denial of an individual rights request.

To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, an email contact our Privacy Team at Privacy@embervoip.com

Unsubscribe from our mailing list

You can manage your communication preferences through the following methods:
• Following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
• Sending us an email at Ember-Unsubscribe@embervoip.com

These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected in the European Economic Area (“EEA”) and the UK, may be transferred to and stored on our servers in the United States and Switzerland, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

Data Privacy Frameworks (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF)

Ember Technology LLC Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Ember Technology LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Ember Technology LLC has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Data processed and purposes of data processing

As a processor to our customers, Ember Technology LLC processes personal data that customers choose to submit to the services as customer-generated content, call detail records, usage data, and account information. The purposes for such processing is the provision, maintenance, support, and improvement of the services.

Independent Recourse Mechanism

If you have any questions, comments or concerns about this Notice, you may contact us at Privacy@embervoip.com. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Ember Technology LLC commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Under certain conditions, individuals may invoke binding arbitration through the Data Privacy Framework Panel. For more information, please see Annex I of the EU-U.S. Data Privacy Framework Principles.

Enforcement Authority

The Federal Trade Commission has jurisdiction over Ember Technology LLC’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

Liability for Onward Transfers

In the context of an onward transfer, Ember Technology LLC has responsibility for the processing of personal information it receives under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF and subsequently transfers to a third party acting as an agent on its behalf. Ember Technology LLC shall remain liable under the EU-U.S. DPF Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Ember Technology LLC proves that it is not responsible for the event giving rise to the damage.

Standard Contractual Clauses

Ember Technology LLC has taken (i) appropriate safeguards, including adherence to the Standard Contractual Clauses adopted by the European Commission for the transfer of your personal information outside the EEA, the UK and Switzerland to Ember Technology LLC, and (ii) further technical and organizational measures to ensure that personal information will remain protected in accordance with this Notice and any applicable laws.

CHILDREN’S PRIVACY

Ember Technology LLC does not knowingly provide products or services directly to children under the age of 17, or knowingly collect or solicit personal information from or about children under the age of 17 outside of the school offering, which is subject to the children’s COPPA Notice. If you believe that a child under the age of 16 has disclosed personal information to Ember Technology LLC outside of the school offering, please contact Privacy@embervoip.com

THIRD-PARTY SITES

This Policy is not applicable to, and we are not accountable for, the privacy policies or practices of third parties, including any external sites or services linked from our Website or Applications, such as social media platforms. The presence of any external links on our Website or Applications does not constitute an endorsement of those sites or services. We recommend reviewing the privacy policies of these external sites before submitting any personal information to them.

BLOGS AND FORUMS

Our website features blogs and community forums that are open to the public. Be mindful that information shared in these spaces becomes public and can be viewed, gathered, and utilized by anyone who visits them. Such information might stay indefinitely in these forums. If you wish to have your personal information removed from our blog or community forum, please initiate a removal request via our online portal. There may be instances where it’s not possible to delete your personal information; if that occurs, we will inform you about the inability to remove it and the reasons why. We advise all users to be prudent when posting personal information in these public areas.

UPDATES TO THIS NOTICE

Periodically, we might revise this Policy to reflect updates in legal, technical, or business practices. Whenever changes are made, we’ll publish the modifications here and update the “Last Updated” date at the beginning of this page. For significant alterations, we’ll inform you by sending an email or by prominently displaying an announcement on this page before the changes are implemented.

CONTACT US

If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at Privacy@embervoip.comOr, you can write to us at:

Ember Technology LLC
Attn: Ember Technology LLC Chief Privacy Officer
3601 W. Sahara Ave. #212
Las Vegas, NV. 89102
United States of America

This document updated on March 4, 2024